The exchange and return policy of the art of professionalism store includes certain conditions:

  • In case the customer wishes to modify some of the products in the order he ordered, he must submit a request to the site administration.
  • The return of the product is accepted in the event that the malfunction is due to manufacturing and not due to breakage, combustion, lightning or short circuit, within a day from the time of purchase of the product.
  • The return of products is accepted within 48 hours from the date of the order, as soon as you receive the shipment from the shipping company, it is an acknowledgement from you that the shipment is intact and in good condition and was not opened before receipt, however, skyward store offers a replacement warranty (for a month from the date of the invoice) in cases where the product has a manufacturing defect in the item, but The product you have purchased is returned without damage or any trace due to misuse or installation; i.e., it is packaged in the original packaging subject to the following conditions:
  • The presence of front and back stickers and stickers is necessary because it is considered a guarantee that the manufacturer or company provides to the customer.
  • The product should not be opened completely and should be in the same condition as when purchased and wrapped in the original packaging with all accessories as well as the manuals inside, depending on the product.
  • The absence of any fractures in the product or obvious misuse.
  • The absence of bending or cutting in the wiring, internal or external.
  • The period provided by gun professionalism should not exceed the warranty period of the user on the purchased product.
  • There should be no scratches on the outer or inner coating of the product due to its poor installation, such as scratches due to the use of sharp tools or the use of long nails without their designated locations.
  • The process of replacing the product requires the need for a report from the authorized maintenance agent that this product has a defect and is under the manufacturer's warranty.
  • The product cannot be replaced with another different product unless the original product does not exist in the store, and in such cases, the customer's consent must be obtained before completing the shipping process.
  • In case of Return of the product or device for non-necessary cases, such as delivery of products contrary to orders, due to a defect in the product, defects from the manufacturer, or due to damage during delivery, the delivery or shipping fees will be charged to the buyer.
  • The complaint is submitted by direct contact with us, by the form prepared for this, or by e-mail.